Hi,
I had discussed in my other thread here that, in some of the cases, a user may not have manager id for some reason either in HR or AD. For such users, the option is to select manager id manually from the list by pressing F4.
The problem is that, as soon as a manager id is searched, this will display "all" the users available in GRC system: requester, manager, role owner, other dialog users and even background users!
This causes the requester to select incorrect manager id and exposes all the irrelevant users from GRC system.
May I know how I can control this? Or do we have any other way to handle this?
As I know, there are following options:
1. Maintain users' details properly either in AD or SAP HR systems
2.In case of non-availability of manager id, route request to appropriate team/person who can take proper decision (which I have done currently)
Does any also suggest/endorse an idea to modify the default search ability of ARQ?
I would appreciate if we can have ideas/suggestions on this.
Would be waiting for kind responses.
Regards,
Faisal